TERMS & CONDITIONS & PRIVACY POLICY

Last updated: 27/02/2026

This website is operated by Suhae SG Pte. Ltd. (“SUHAE”, “we”, “us”, “our”). By accessing or using suhaeaustralia.com (the “Site”), purchasing our products, or engaging with our services, you agree to the following Terms & Conditions and Privacy Policy.

If you do not agree, please do not use our Site or services.

1. GENERAL TERMS

SUHAE designs and sells premium shower systems, filters, and related wellness products. All content, products, and services provided through this Site are subject to availability and may be modified or discontinued without notice.

We reserve the right to update these Terms at any time. Continued use of the Site constitutes acceptance of the revised Terms.

2. ELIGIBILITY

You must be at least 18 years old to place an order on this Site. By using our Site, you confirm that you are legally capable of entering into binding contracts.

3. PRODUCT INFORMATION & USE

We make reasonable efforts to ensure product descriptions, images, and specifications are accurate. However:

  • Product colours may vary due to screen settings.

  • Product performance may vary based on water conditions and usage habits.

  • Statements regarding skin, hair, or wellness benefits are not medical claims.

SUHAE products are intended for personal wellness and lifestyle use only and are not medical devices.

4. PRICING & PAYMENTS

All prices listed are in Singapore Dollars (SGD) unless otherwise stated.

We reserve the right to:

  • Change prices without prior notice

  • Correct pricing errors

  • Cancel orders due to pricing inaccuracies or stock limitations

Payment must be made in full before orders are processed. Accepted payment methods are displayed at checkout.

5. ORDERS, SHIPPING & DELIVERY

  • Orders are processed upon successful payment.

  • Delivery timelines provided are estimates only.

  • SUHAE is not responsible for delays caused by couriers, customs, or unforeseen circumstances.

Risk of loss passes to you upon delivery.

6. SUBSCRIPTIONS & FILTER REPLACEMENTS

Certain products may be offered on a subscription basis for filter replacements.

By enrolling:

  • You authorise recurring charges at the stated interval

  • You may modify or cancel subscriptions via your account or by contacting customer support

  • Subscription changes must be made before the next billing cycle

7. RETURNS & REFUNDS

We aim to ensure satisfaction with every SUHAE purchase.

Returns or refunds may be granted at our discretion, subject to:

  • Product condition

  • Hygiene considerations

  • Applicable return windows

Opened filters, used products, or hygiene-sensitive items may not be eligible for return.

Please refer to our Returns Policy page or contact support for assistance.

8. WARRANTY

SUHAE products may include a limited warranty as specified on the product page.

Warranty does not cover:

  • Normal wear and tear

  • Improper installation or misuse

  • Unauthorised modifications

  • Damage caused by external factors

9. INTELLECTUAL PROPERTY

All content on this Site, including logos, text, images, product designs, trademarks, and technology names (e.g. AERA™), is the property of Suhae SG Pte. Ltd. or its licensors.

You may not copy, reproduce, distribute, or exploit any content without written permission.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • SUHAE shall not be liable for indirect, incidental, or consequential damages

  • Our total liability shall not exceed the amount paid for the product giving rise to the claim

11. GOVERNING LAW

These Terms are governed by the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of Singapore courts.

PRIVACY POLICY

SUHAE is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

12. PERSONAL DATA WE COLLECT

We may collect:

  • Name, email address, phone number

  • Shipping and billing addresses

  • Order and payment information

  • Account login details

  • Customer service communications

  • Website usage data (cookies, IP address, device information)

13. HOW WE USE YOUR DATA

Your data may be used to:

  • Process and fulfil orders

  • Manage subscriptions and customer accounts

  • Provide customer support

  • Send order updates and service notifications

  • Improve our website and services

  • Conduct marketing (only with consent)

14. MARKETING COMMUNICATIONS

With your consent, we may send:

  • Product updates

  • Wellness content

  • Exclusive offers

You may opt out at any time via the unsubscribe link or by contacting us.

15. DATA SHARING & THIRD PARTIES

We may share data with trusted third parties solely for operational purposes, including:

  • Payment processors

  • Logistics and delivery partners

  • Website hosting and analytics providers

  • Marketing platforms (e.g. Meta, Google)

We do not sell personal data.

16. COOKIES & TRACKING

Our Site uses cookies to:

  • Improve user experience

  • Analyse traffic

  • Support advertising and remarketing

You may manage cookies via your browser settings.

17. DATA SECURITY

We take reasonable technical and organisational measures to protect your data. However, no online system is entirely secure, and we cannot guarantee absolute security.

18. DATA RETENTION

Personal data is retained only as long as necessary for business or legal purposes.

19. YOUR RIGHTS

Under PDPA, you have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Withdraw consent

  • Request data deletion (subject to legal obligations)

Requests may be submitted via email.

20. CONTACT INFORMATION

For questions regarding these Terms or your personal data:

Suhae SG Pte. Ltd.
📧 Email: admin@suhae.sg
🌐 Website: suhaeaustralia.com